Refund policy
Refund Policy
At Inspira Nutrition, we stand behind the quality of our fresh-frozen spirulina and want you to feel confident in every purchase. Because our product is perishable and shipped frozen, we are unable to accept returns of physical product. This policy explains when refunds are available and how to request one.
30-Day Money-Back Guarantee (First-Time Customers)
If you are a first-time customer and are not completely satisfied with your first order, you may request a refund within 30 days of your purchase date. No return shipping is required.
- First-Time Customers Only: This guarantee applies exclusively to your first purchase with Inspira Nutrition.
- Refund Limit: We offer a 100% refund on first orders with a total value up to $189. Orders exceeding $189 are not eligible for this guarantee.
- 30-Day Window: Refund requests must be submitted within 30 days of the original purchase date.
Subscription Renewals
You can cancel or change your subscription at any time before your next renewal is processed, at no cost. You can manage your subscription using the link in your order confirmation email or by contacting us.
Once a renewal order has been processed (your payment method has been charged):
- Before the order ships: If you request to cancel a processed renewal order before it has shipped, you will receive a refund minus a 4% processing fee. This fee covers the non-refundable payment processing costs we incur on every transaction.
- After the order ships: Renewal orders that have already shipped are not eligible for cancellation, return, or refund.
To avoid the processing fee, please make any changes to or cancel your subscription before your renewal date.
Arrive Frozen Guarantee
We guarantee that eligible orders will arrive frozen. If your spirulina arrives melted or fully thawed, we will send a replacement shipment. Orders covered by this guarantee are replaced, not refunded.
- Same-Day Claim: Email photos of the melted product and packaging to contact@inspiranutrition.com no later than 11:59 PM on the day of delivery. Claims submitted after this deadline are not eligible.
- Residential Addresses Only: The guarantee applies only to orders delivered directly to a residential house or apartment address.
- Exclusions: Orders shipped to PO Boxes, carrier pickup locations, drop points, business addresses, or other non-residential locations are not covered. These orders ship at the customer's own risk, and Inspira Nutrition is not responsible for product condition, spoilage, loss, or delays after delivery to these locations.
See our Shipping Policy for more details on our shipping schedule and packaging.
How to Request a Refund or Cancellation
Email us at contact@inspiranutrition.com with the subject line: “Refund Request – [Your Order Number]” and include:
- Your full name
- Your order number
- The reason for your request
Once we review and approve your request, we will process your refund within 3–5 business days. Refunds are issued to the original payment method.
Questions
If you have any questions about this policy, our Customer Success team is always here to help at contact@inspiranutrition.com