Inspira Nutrition Shipping Policy

At Inspira Nutrition, we are committed to delivering our fresh-frozen spirulina in the best condition possible. Because our product must remain frozen, our shipping schedule and packaging are specifically designed to protect its freshness and quality throughout transit.

Shipping Schedule

We ship orders at the beginning of the week, typically Monday through Wednesday. This schedule helps prevent packages from being held in transit over the weekend and gives your order the best chance of arriving fully frozen.

Orders placed later in the week may be held until the following Monday to maintain our shipping and quality standards.

All orders are shipped using expedited service, typically with a two-day transit time.

Arrive Frozen Guarantee

We guarantee that eligible orders will arrive frozen.

If your spirulina arrives melted or fully thawed, please take photos of the product and packaging and contact our Customer Success team at contact@inspiranutrition.com no later than 11:59 PM on the day of delivery.

If we are notified within this timeframe and your order qualifies under our Arrive Frozen Guarantee, we will arrange for a replacement shipment.

Our Arrive Frozen Guarantee applies only to orders delivered directly to a residential house or apartment address.

Orders shipped to PO Boxes, carrier pickup locations, drop points, business addresses, or other non-residential locations are not covered by the Arrive Frozen Guarantee. These orders are shipped at the customer's own risk, and Inspira Nutrition is not responsible for product condition, spoilage, loss, or delays after delivery to these locations.

Claims submitted after 11:59 PM on the day of delivery are not eligible for replacement under the guarantee.

Packaging & Dry Ice Safety

Your order is carefully packed with dry ice to help keep your spirulina frozen during transit. After removing your spirulina from the package, please leave any remaining dry ice inside the shipping box and allow it to fully sublimate (disappear) naturally in a well-ventilated area.

Dry ice is extremely cold and can cause serious cold burns or frostbite if handled with bare skin. Please follow these precautions when opening your shipment:

• Do not touch dry ice with your bare hands. If it must be moved, use insulated gloves or tongs.

• Keep dry ice away from children and pets.

• Do not eat or ingest dry ice.

• Do not place dry ice in an airtight or sealed container. As it sublimates into carbon dioxide gas, pressure can build inside a sealed container.

• Allow any remaining dry ice to naturally sublimate in the box in a well-ventilated area away from children and pets.

• Do not dispose of dry ice in a sink, toilet, garbage disposal, or other enclosed plumbing fixture.

• Do not store or allow dry ice to sublimate in a small, enclosed, or poorly ventilated space.

Once all dry ice has completely disappeared, the shipping materials can be disposed of normally.

Order Tracking

You will receive tracking information once your shipping label has been created so you can follow your order's progress.

Please keep an eye on your tracking information and retrieve your package as soon as possible after delivery. Because Inspira Spirulina is a frozen product, it should be placed in the freezer promptly upon arrival.

Questions or Concerns

If you have any questions about your order, delivery, or our shipping process, please contact our Customer Success team at contact@inspiranutrition.com.

Thank you for choosing Inspira Nutrition. We take great care in every step of the process so your spirulina arrives fresh, frozen, and ready to enjoy.